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Delivery information

Trampoline Warehouse is part of Artemis Home Ltd, a national UK-based, family-owned business specialising in trampolines for over 10 years.

We have longstanding, tried and tested relationships with a range of specialist trampoline suppliers, to provide you with the best range of trampolines - we pride ourselves on having the right trampoline for you, your children and your garden!

Our experienced, friendly UK-based sales and customer care team are second to none, and will help you at any stage of your buying process.

We pride ourselves on after-care and offer you a 12 month manufacturing warranty on all our products - plus an outstanding 5 year warranty against corrosion on the trampoline framework!!

We will send you a link to a Trampoline Assembly Video and your trampoline comes with full, clear assembly instructions to help you get set up and bouncing as quickly as possible. Our dedicated Trampoline Customer Care Team will be more than happy to help you with any query with your Trampoline purchase.

Our huge range of trampolines are held in stock in our UK warehouses, ready for immediate despatch. We sell a vast range of 6ft-16ft trampolines and rectangular trampolines so you can find the right specification and size trampoline for your space.

Need advice? Our Sales and Customer Care are trampoline specialists and will happily give you advice on your purchase to make sure you get the right Trampoline.

We take safety very seriously - all our trampolines come as a complete package and include a safety net and ladder - and all our trampolines are vigorously EN71 tested!

With our fast delivery services, you can have your new trampoline in your home as quickly as tomorrow. See our Delivery Information below for further information.

You can buy any of our fantastic in-stock trampolines over the telephone or through our secure online checkout.


DELIVERY

At Trampoline Warehouse we pride ourselves on our fast, reliable and convenient delivery services to make your purchase as stress and hassle free as possible.

All of our delivery services are delivered on a FREE, super quick next day delivery to mainland England and Wales. Whilst we can deliver to most islands and remote areas in Scotland, in some cases the couriers may apply a surcharge to get to you. Please check out our "Scottish, Irish and Islands Deliveries" section further below for more information.

FREE Next Day Delivery:
• Super Quick Service - orders placed before 11am on weekdays are delivered on the next working day
• Track your delivery online - once we have despatched your goods you will receive an email with tracking details for your order
• We keep you updated - we will keep in touch with you regarding your delivery via text
• Delivery to the Door - the courier will bring your parcel to the door for you to bring into your property/garden

Not in? Whilst we do recommend that you are there on the day of delivery to take receipt of your new trampoline, if you aren't the courier will leave a card with their contact details. You can either rearrange delivery or you can collect the goods from their delivery depot. Please note that they will only hold your parcel at their depot for 4-5 days and if they don't hear from you they will send your chair back to us. A redelivery charge would then apply.

Scottish, Irish and Island Deliveries

Our standard delivery service covers England and Wales. Whilst we can deliver to most areas in Scotland, Northern/Southern Ireland and most islands (including the Isle of Wight), unfortunately some surcharges can apply due to the distance from our warehouses, additional sea freight and remoteness of some areas.

Please note that next day delivery is not always available to these areas, and typically delivery timescales are a couple of days longer to account for greater distances.

Scottish Highlands
& Islands
IV, KW1-3, KW5-14Northern Ireland
PA20, PA36-PA39Scilly IslesIsle of Wight
PH19-26, PH30-41, PH49-50
6ft trampolines£25.00£25.00£15.00
8ft trampolines£25.00£25.00£15.00
10ft trampolines£25.00£25.00£15.00
12ft trampolines£40.00£40.00£15.00
14ft trampolines£40.00£40.00£15.00
16ft trampolines£40.00£40.00£15.00
Rectangular trampolines£40.00£40.00£15.00

We are NOT able to deliver to:
All HS postcodes (Western Isles)
KA27 (Arran), KA28 (Millport)
KW15-KW17 (Orkney)
PA41 (Gigha), PA42-PA49 (Islay), PA60 (Jura), PA61 (Colonsay), PA62-PA76 (Mull), PA77 (Tiree), PA78 (Cull)
PH42 (Eigg), PH43 (Rum), PH44 (Canna)
All ZE postodes (Hebrides)
All JE and GY postcodes (Channel Islands)
Eire
All IM postcodes (Isle of Man)

If you order online then the applicable delivery surcharge will not be added by our shopping cart and we will contact you once we receive your order to discuss any applicable surcharge.
Unfortunately we are not able to deliver to some outlying areas of the UK such as the Channel Islands, the Isle of Man, some Scottish isles and BFPO addresses. If you place an order to one of these locations online we will inform you and provide you with a full refund promptly.


GENERAL DELIVERY INFORMATION

Delivery Details

Please let us know at the time of order if there are any access or parking restrictions our courier company should be made aware of prior to delivery.

Taking Receipt of your Goods

Your delivery is insured against transit damage, but for your own protection it is important that you check the goods when you receive them.
If there is any damage to the packaging you must sign for your delivery as 'packaging damaged' on the courier's electronic pad/delivery note. If the courier is reluctant to wait sufficient time for you to check your delivery properly, again you must insist on writing 'packaging damaged' next to your signature, otherwise the courier company will consider your goods to have been delivered in perfect condition.

Your products will be delivered in packaging that will ensure their safe delivery. It is advised that you unpack your goods carefully to avoid damage to the goods and so that the packaging can be re-used to return the goods safely to us in the event of a fault or if you should choose to return your order.

Damaged, Faulty or Incorrect Goods

In the unlikely event the goods are received damaged, faulty or your order is incorrect, please ensure you notify our customer service team within 7 days of receipt of the goods, after which time the goods will be considered to have been accepted.

Returns and Cancellations

Your purchase may be returned to us and the order cancelled (for any reason) within fourteen days of delivery. Please see our terms and conditions for details of our cancellation policy.

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