Rating : 4/5
Exceptionally good customer service team
The delivery of our new Trampoline (via Tuffnells) was nightmarish, extending over more than two weeks, with damage to the packaging and parts missing because they had lost and dropped the boxes. However, the customer service of Trampoline Warehouse was exceptionally good. Tuffnells' repeated failures meant that I spoke to and had email correspondence with at least four different members of the Trampoline Warehouse team, all of whom were polite, friendly and articulate, had a full grasp of the situation at that point, and unquestionably took my complaints and frustration seriously. Once the trampoline was finally complete, they didn't hesitate over giving me a very reasonable amount of compensation, which made us feel a good deal more positive about a difficult experience. I would certainly recommend the Trampoline Warehouse in spite of our difficulties, some of which were probably caused by the Covid lockdown.
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